During the course of the last 24 months, a lot has been written about “Email Fatigue” and from personal experience, the struggle has been real. Everyone I speak to has noticed the sudden increase in the number of marketing and sales emails that pop into our inboxes and the reason for this sudden increase is pretty easy to figure out: the advent of Covid-19 and the resultant rise to popularity of sales engagement platforms.
So you might be asking yourself, how do I get more of my emails opened and read by my recipients?
Avoid your emails ending up in your recipient’s Spam folder
First things first. To avoid a decline in productivity due to Email Fatigue, network administrators have been tasked to put in place as many protocols as possible. This is to make sure that unwanted or unsolicited emails do not make their way to your recipient’s inboxes. Navigating your emails through all these countermeasures can be a daunting task; but increasing the likelihood that emails hit their targets’ inboxes is critical and well worth the effort. I found these 10 Tips to Stop Your Emails From Going to Spam really useful.
Once your email is in your target’s inbox, you now need to stand out from the other 120 emails that they have received today. In terms of the copywriting the following pointers should be kept in mind:
“Less is More” when it comes to subject lines. Keep them short, but be as impactful as possible. This could be your only chance to stand out from the other 120 (plus) unopened emails in your recipients’ inboxes.
Creativity is key.
Keep your message only about the person you are reaching out to.
You should not mention what your organization does or what you are selling – it’s all about THEM!
Ask questions, but not too many.
Make sure that your questions are personalized to the recipient.
Do not ask rhetorical questions!
Use a Content Experience Platform such as OneMob to share a personalized microsite to your recipient. This will add a thumbnail (animated or static) to your email.
Why use a Content Experience Platform/Digital Sales Room?
When your targeted recipient receives their email, they will see a friendly face with their own company logo and corporate colors. Humans are inherently inclined to have a bit of “Corporate Narcissism”. If we see something familiar that we identify with, we are curious to find out more. I have found that emails I send using a thumbnail with the recipient’s logo in my thumbnail, get a far higher rate of engagement. The Content Experience Platform – or Digital Sales Room – gives you a platform to not only send a personalized video message, but also gives you the opportunity to add text, embed your calendar link, create call-to-action buttons and share more content or resources. Use these platforms to tell your story, thus bringing sales and marketing together in one neatly personalized package. It is also ideal for building your sales funnel and can be used throughout the different stages of the typical funnel.
We spend a lot of our time and creative energy on writing copy and generating content. Making sure that our efforts pay off, should be one of our highest priorities. An artist would only hide the paintings he does not want others to see.
Sales are vital to any business. After all, it’s hard to make money if you don’t sell anything! But even though they may be critical, they can also be quite challenging if you don’t know what you’re doing. This sales funnel with video guide will walk you through the basics of building a sales funnel with OneMob so that you can take advantage of opportunities and make the most out of your marketing efforts. Here’s how to build a sales funnel with video in five easy steps.
Your customers prefer video. In fact, 92% of consumers say they’ve watched an explainer video to learn more about a product or service. If you want to build trust and drive sales, you need high-quality videos that explain your value proposition and help users take action. Whether you’re working on building awareness, encouraging conversion or sending customers down your marketing funnel, creating videos is a great way to make an impact on your audience.
Step 1: Finding A Niche (and an email list)
Your niche (e.g., car insurance) is where you spend most of your time and energy. When you have enough traffic, you can focus on other niches (e.g., mortgage insurance). The key is finding an audience interested in what you have to say and then building that email list!
Step 2: Setting Goals and Objectives
It’s not enough to know what you want; in order to get it, you need SMART goals. They are specific, measurable, attainable, relevant and time-based (SMART). In other words, your goals must be clearly defined so that every step of your sales funnel contributes towards achieving them. This applies from top to bottom—from marketing campaign all the way down to each call-to-action on your page. A good goal is well-defined, quantifiable and actionable; but most importantly, it’s realistic—not too hard or easy for customers to achieve. Be sure that each element in your funnel is designed to lead people forward towards taking whatever next step gets them closer to completing their goal(s) before they leave without doing anything at all. This means better microsites, more effective calls-to-action and more targeted content throughout your campaign or microsite experience will help make sure they take those final steps toward converting visitors into leads into clients then repeat customers!
Step 3: Choosing The Right Format For Videos
The biggest challenge in creating sales videos is choosing what format is best. You have many choices, including live action video, animated or whiteboard videos, or even product demos done in PowerPoint or Keynote. It’s important to pick a format that tells your story most effectively. If you’re selling an e-book about weight loss for moms, for example, it makes sense to use an animated whiteboard video that’s easy on viewers’ eyes and keeps them engaged. After finding the right format, upload to your OneMob library and use it as your featured video on your microsite.
Step 4: Developing The Best Sales Copy And Microsite
If you want to create an effective sales funnel and convert your website visitors into leads and customers, it’s important that you understand how each piece of your online presence—from microsite, content selection, call-to-action and email copy—relates to one another. These elements must be complementary in order for people to take action. This means you need fully developed concepts that tie into each other so your prospects can follow through. The best OneMobs combine those elements within microsites. Follow best video practices for a good video that clearly shares what content you want your customer to interact with on the microsite and what action step you want them to take after engaging with the microsite.
Step 5: Build the top, middle and bottom of the funnel
Create Awareness at the Top of the Funnel
The awareness stage of your sales funnel is where you should establish brand loyalty and familiarize new prospects with your product or service. It’s essential that you do everything possible to get their attention, but also be sure that they can easily find out more information on their own if they choose. Your goal in these first moments of contact is simply to grab their attention—if people are interested enough in learning more about what you have to offer, they will take action. After all, one email address won’t put food on your table unless you start building relationships with others down in subsequent stages of your funnel. You need those people ready and waiting when it comes time for them to buy (or buy again). Your ultimate goal at this stage is simply getting people into contact with what you have to offer.
Put another way, they won’t know that your solution is ideal if they don’t fully understand what challenges they face. This stage is all about educating them about the problem. Here are some videos you can create to do that.
Buyers lack information at the beginning of their journey to find a solution. This is where becoming their guide can pay off. And becoming a guide means creating videos that answer quick questions, as in the Watermelon Media video below. The video explains what content marketing is in a short, animated, easy-to-understand way.
Explainer videos are a staple in digital marketing. They discuss complex concepts in simple language, giving viewers a better understanding of what your solution offers and how it works.
Using visually interesting graphics and animations, this OneMob Video explains how OneMob can help businesses improve outreach by combining context, content and calls-to-action:
Short Video Ads Identifying Problems
Short ads can be highly effective when executed well. This 61 second ad reveals a problem truckers face and how much help Corinna is offering to solve the problem.
Drive Consideration at the Middle of the Funnel
Marketing works best when it leads people through a sales funnel, starting with awareness, then interest, then desire and finally action. Building your product messaging at each stage of that funnel is crucial. For example, in that first phase—awareness—potential customers should understand what your product does and why they need it. During interest you’ll want them to get more information about features and pricing. And in desire you’ll want them to sign up for early access or pre-sale offers. Each piece of your messaging should build on one another until you get someone all the way through your funnel so that you can then convert that visitor into a customer.
Here you want to focus on specifics, including how your product works, why it works in a certain way, and even the alternatives available and why they aren’t the ideal solution.
Product Intro Videos
Videos that introduce your product and how it works are critical for buyers. The goal of this OneMob Video is to show how helpful it is to use OneMob. If you’re a potential buyer who’s strapped for time, watching a 1.5 minute rundown of OneMob is a quick win.
Tutorials provide prospects with a more in-depth experience of your offering. This type of video is ideal for prospects who are considering their options and want to take a closer look at what your product can really do for them.
This OneMob Video is to peel back the curtain on what buyers need to know about using OneMob. The video teaches beginners how to create a campaign in OneMob and share with potential customers.
Influence Decision-Making at the Bottom of the Funnel
Prospects are most likely to make decisions that allow you to move them down your sales funnel. This is when they’re beginning to come around, so it’s important not only that you present valuable information, but also that your sales staff can convince prospects that they’re on their side. If you don’t have access to sales people, give prospects something of value in exchange for their contact information—something no one else is offering. Something as simple as free advice or a $100 coupon code might be enough. Be sure that whatever you provide demonstrates how much better off customers will be after working with you (better than what they had before). Provide good content and customers will decide where to spend their money by themselves. You just need to show them how worthwhile your offer is and what it offers beyond its obvious benefits.
The Relationship Gets Stronger at the Bottom of Your Funnel: Even if everything goes perfectly from top to bottom, some potential customers won’t convert because they either lack time or money (or both) or just aren’t interested at all—regardless of what you do or say. At least then, though, you know where you stand!
This is where you have an opportunity for the sale, so focus on content that will help convert leads into customers. This often involves reinforcing ideas shared at the middle of the funnel.
OneMob’s abilities and functions are shown in this short demo that reveals the true benefits within the software.
Customer Testimonial Videos
According to social proof theory, a person who doesn’t know the proper behavior for a certain situation will imitate the behavior of others and look for guidance for their actions. Using video testimonials at the bottom of your funnel is a great way to inject some social proof into your buyer’s journey.
But don’t just scratch the surface or be vague in your video. Give specifics and create a story that’s worth watching, especially for buyers looking to be convinced that yours is indeed the right solution.
There are three primary methods for generating traffic—viral, pay-per-click (PPC), and SEO. Viral traffic requires you to convince people you know, like and trust that your product/service is something they would want to share. This kind of traffic comes at a cost, however: It takes time and effort. You have to be willing to give away your products or services in order for others to spread word about them. PPC is like viral traffic except it doesn’t rely on personal connections, which makes it easier but also more expensive. SEO means using search engine optimization techniques to get found by search engines like Google and Bing. While these may not generate instant sales right away, they do drive qualified prospects through your sales funnel over time. Research each method thoroughly before deciding what works best for you. Each business has different goals, requirements and limits so you’ll need to find one that fits just right. Now let’s build a successful sales funnel with your OneMob’s filling the front end of the funnel!
Email us at email@example.com to learn more about getting your OneMob account to build your next great sales funnel.
Just a few weeks ago the Milwaukee Bucks made history in the NBA winning their second championship in 50 years. It was an amazing accomplishment, and they became OneMob’s first customer to win a major sports championship. I could go on about the great coaching, players, clutch moments, or even the “Greek Freak” who helped them get there. While the Bucks were winning on the basketball court, the Bucks ticket and services sales team used video to navigate through unprecedented times to still keep in touch, develop, and grow relationships with their fans. The results of this perfect storm: the team secured a record number of 2021-22 season tickets including renewals and new sales as a whole. Here is how they leveraged OneMob.
In the Spring of 2020, the world shut down due to the Covid-19 virus. The sports industry was majorly impacted with nearly all sporting events canceled or delayed. While the NBA figured out if they would resume their season and if there would even be fans in attendance, what is a ticket sales rep supposed to do? Brett Hollenbeck had a brilliant idea. He decided to use that moment in time as an opportunity to let Bucks fans into his home and provide a unique and humorous look into his work from home life.
It wasn’t just humor that kept the Bucks in front of their season ticket members. They took the opportunity to reach out and get feedback using OneMob to personally invite fans to take their survey and even threw in a link to the Bucks Virtual Town Hall meetings as an incentive for fans giving their valuable feedback.
When the NBA decided to resume the 2019-20 season the team still didn’t have anything to sell, at least for this season, because the NBA moved the remaining season to Orlando, Florida where the remainder of the season and the postseason would be completed, without fans in attendance. The Bucks were clever enough again to change their outreach with the purpose of keeping fans engaged with sellers. Bucks reps sent video reminders of upcoming games that fans could still watch from home. They also sent trivia questions that fans could respond to and if they got the question right they had the opportunity to win Bucks memorabilia or food and drink vouchers for upcoming games.
Orlando wasn’t as magical as the Bucks had hoped and they finished out the year with a strong season but not an NBA championship (yet). With uncertainty looming around when the next season would start and if Fiserv Forum would even have fans in attendance next season the Bucks continued building relationships with fans old and new.
Premium Sales Manager, Jason Natter leveraged Linkedin to find new customers.
Josh Schedler, also a Premium Sales Manager simply said thank you to his customers for their continued support but didn’t forget to include links on potential upcoming events, more information, and of course his contact information.
New reps like Alex Orendorff sent a quick video to match a face with the name.
By Winter 2021 the NBA had more clarity on the 2020-21 season. The season would be underway and shortened, but no fans allowed in attendance YET. Reps continued to stay in touch with fans in creative ways. Since they already did trivia when the team was in the bubble they got even more creative with at-home scavenger hunts and gameday attire contests.
Eventually, the NBA and local officials started letting fans (and the staff) back into Fiserv Forum which helped them put together “show and sell” videos and welcome back fans.
You already know how this story ends. The Bucks went on to make and win the NBA finals for the first time since 1971. Throughout all of this, the Bucks also sent hundreds of custom videos targeting 2021-22 season renewals and eclipsed their goal with the combination of a great team on the court and in the ticket sales office which is currently working on the best video a team can ever make the “thank you for a championship season” video.
Congratulations to the Milwaukee Bucks, OneMob’s first Championship sports team.
At OneMob we’re eagerly awaiting the arrival of Spring. It’s our favorite season, because flowers aren’t the only thing that bloom. It’s a peak time for new ideas, partnerships and opportunities to blossom during the year. Events are a great opportunity for this, where we love to share the power of video messaging with Customer Success and Sales professionals in person, across the countru. Which is why we’re excited to start the season with some exciting events this March.
Outlook users, we have good news for you! OneMob for Microsoft Outlook 365 and Outlook Client 2013 and 2016 is available now.
With the OneMob for Outlook app, you can access all your saved video and voice messages right inside Outlook and easily embed them in your email messages. For real-time tracking, select which Salesforce Lead(s) and Contact(s) you want to email and you’ll get real-time notifications when your video is played and responded to. The best part? It’s all automatically tracked back in Salesforce.
To download OneMob for Outlook, visit the Office Store. If you need more help with installation, visit our support page. Happy video messaging!
Marketing gurus predicted 2015 to be the year of video marketing, and they were right. With 96% of B2B marketers using video in their marketing strategy, video has proven to be the most engaging form of content. So engaging, that it has made it’s way intoemail marketing, content marketing, social SEO and demand-generation programs to help marketers improve results, increase brand awareness and strengthen customer relationships. But video is not just for marketers. Quickly catching on in the sales, customer success, support and human resources sectors, the momentum behind video is quickly picking up in 2016. So if you aren’t using video now, you sure as hell should be.
Here are 3 reasons why you need to make video a part of your arsenal this year, no matter who you are.
In very recent years, we’ve seen social media take its place in the sales space. Twitter and LinkedIn have proven valuable for sales reps to connect in non-traditional ways; cue the typical break in scenario in which the sales rep finds that he and his prospect share the same alma mater. While those channels help to facilitate a connection before the first email is sent, the opportunity to share diverse forms of content is even more prominent. Call it “sales enablement 4.0” or whatever you want, but in the next wave of social selling, video will be a major game changer by increasing the value of your content and your efforts. This is already underway, with 56% of B2B sellers indicating that sales results have been positively impacted by using video.
3. Deliver and Capture a Great Customer Experience
With buyers gaining more autonomy and knowledge of a product on their own, buying on complete viewability will become the norm in 2016. Buyers will make decisions based on their knowledge and perception of not only a company’s product, but of their experience with it as well. Take Uber for example. Instead of taking a taxi, most people now would rather wait longer for their car to arrive and even pay more. Why? Because they know what their experience and transaction will be like based on previous experiences, and are willing to pay for convenience. In fact, 55% of customers would pay extra to guarantee better service. This knowledge has become a major motivation, with Gartner predicting that 89% of companies will compete mainly on experience, and that the experience itself is now part of decision-making criteria.
So how can companies best capture this experience, and be sure that they are delivering a seamless one to their prospects and clients? How can they be better at answering questions, offering support, on boarding, etc? When it comes to making a choice, what will make customers think about their experience with you and your product? Video will help deliver that great customer experience and ultimately build relationships, reminding clients why they want to keep coming back, year after year.
4. Tie Effort to Results
In the past, the majority of brands looked to free sites like YouTube and Vimeo to host their digital content. We’ve cautioned against this for a few reasons, the first being that these free hosting sites are impersonal. YouTube is better suited to entertain the masses, not to deliver an individual message. Remember what we said about the importance of providing an optimal customer experience? The same idea applies when watching and interacting with a video. The type of video doesn’t matter- the medium itself has already proven effective. What matters now is the viewing experience. When you turn your digital assets to Youtube, all control on your end is vanquished. Unsupported content, comments and the inability to add additional content make it more of an open forum then a one-on-one conversation. Even when hosted privately, the only data that is supplied to you is the number views or watches, which is why Marketing professionals predicted 2016 to be the year that “views” becomes an irrelevant statistic.
While the use of video for B2B sales and marketing is prevalent, the inability to accurately measure results, whether it be engagement or ROI, is a major reason why companies struggle to justify making a greater investment in video. Since video has traditionally been used in content marketing and generating brand awareness, measuring the actual ROI that video marketing efforts deliver has been cited as the biggest challenge by marketers. But with 73% of marketers saying video has positively impacted their results, and another 56% seeing the impact in sales, the benefits are undeniable. Ultimately, what we need to know is not how many watches our videos are getting, but if those videos are actually helping close deals and make renewals.
In 2015, we saw the influence of online video skyrocket, both in our personal and professional lives. Video found crazy success in marketing, with sales and customer support quickly catching up. No, we’re not saying that reps are going to start Snapchatting their prospects in 2016, but even that doesn’t sound entirely impossible. While we looked to video to help us engage in 2015, 2016 will be the year where we’ll measure engagement, and its impact on our business. And as video’s influence continues to grow in the coming years, professionals will look beyond the content itself, and into the experience surrounding it.
With these ideas in mind; engaging with video, creating optimal user experiences and measuring analytics, businesses will look beyond free video hosting sites to maintain their digital assets. With OneMob, reps can host, distribute and track all their videos with complete control. So stop turning over your video assets to the Wild Web, and contact us to see how you can control the way you connect.
You know how OneMob helps you engage with prospects and keep up with customers. But did you know how video can enhance your everyday email communication, social media presence and more? Check out our tips below to easily make video a part of your everyday.
Give your text-based emails a much needed facelift.
Signature line: Whether you include your own message or your company’s latest marketing video, a video thumbnail image below your name drives more engagement.
Auto reply: If you’re out of office, let your contacts know when you’ll be back and how to reach you. If you’re out for the holidays
Adding a new person to a thread: Eliminate any confusion by introducing new characters to the conversation.
On Social Media
Become the ultimate social seller.
Twitter: Whether it’s one to one or one to many, express yourself beyond 140 characters.
LinkedIn profile: Let your connections meet the real you with an intro to yourself and projects you’ve accomplished.
LinkedIn InMail: Not a contact in SFDC? No problem. Link a video in your message to make a warm introduction.
Facebook and Blog: Have your own blog or page? Stand out as your own thought leader by creating your own video and viewing experience.
When you realize how easy and fun it is, you’ll be looking for excuses to use it.
DECEMBER, 2016 – While things are getting chilly in the Bay Area this winter, the Sales Enablement space is only getting hotter. That’s because OneMob was named a Hot Vendor in 2015 by Aragon Research. The technology research and advisory firm held their annual award ceremony earlier this month in Palo Alto, California, where they named the best Sales Enablement vendors who are helping sales organizations sell more effectively and predictably through innovative and cutting edge technology. OneMob was recognized at the event as one of the winners, where CEO Sati Hillyer accepted the award on the behalf of the OneMob team.
A huge thank you to Aragon Research for this award! To learn more about how OneMob helps companies like Cisco, Yelp and LinkedIn utilize video messaging in their sales outreach and customer engagement, contact us and get started with a free trial.
The ability to deliver an effective email is critical in today’s selling scene. Phone calls are proving ineffective, taking an average of 22.5 dials before meaningful contact is made. The voicemail is on it way out too, with companies such as Coca-Cola and JP Morgan eliminating it from their communication entirely. This tells us that connecting through email is more important than ever. But thanks to marketing automation, buyers are being inundated with hundreds of emails a day. And although it’s tempting to spray and pray, we all know that method is ineffective. It’s not sending emails, whether it be 10 or 100, that matters. What matters is getting a response- and a meaningful one at that. Because if you can start a conversation, you’ve successfully broken through, meaning your chance of closing that deal increase exponentially.
As we’ve said before, if you’re unable to break through the noise, your emails are being ignored. And if you’re going to stand a chance, you need to be different and offer real value. So how? Incorporating video into your email outreach is the solution, but there’s more too it than throwing a YouTube link in the body of an existing email template. We’re here to help you get started by building the perfect prospecting email- from subject to signature line.
When using video, keep the text portion of your email body brief as well. Use this space to initiate the conversation and lead into your video. Whether you’re breaking in or following up after a cold call, remind prospects why it’s worth their time to speak to you. The body should lead the recipient to watch the video, driving more watches and getting your message both seen and heard. No need to repeat the content of the text and video twice. Keep it down to 1-3 lines, then let your video do the talking- literally.
Your video should obviously be the star of your email. If it’s your first break in attempt, then all the more important to make a good first impression. There are 3 key things to include in your video- the introduction, trigger event and call to action. What’s the reason for contacting them? Did they download a piece of your content? Were you referred to them? Or did you notice a certain commonality? The real engagement comes from your call to action. With OneMob’s built in response form right on the Engagement Page, you can tell your recipient where to reply to you or set up a time to talk if they want to continue the conversation. For prospecting new leads, keep the video around 30 seconds. Once you’ve engaged, length can go into 60 seconds with more detail
When you send a video through the OneMob platform, you’ll know who opens, watches and responds to your videos. With all this information tracked in your Salesforce account, you’ll gain actionable insights to help you determine the next steps in pursuing your prospect. You’ll also be able to tell which type of videos drive the best results for you- whether they be personal or product focused. Remember that the goal is quality, not quantity. With OneMob, our aim is to help you deliver a unique email experience to your prospects, and in turn receive quality responses that ultimately lead to quicker closed deals and increased revenue. To learn more and start engaging your prospects through video, sign up for a free trial.
You know that video is a powerful medium when it comes to connecting with prospects and customers. While you’re using it to think outside the box, consider using it inside the box – that box being your business. Thanks to video’s visual nature, it serves as an effective medium for communicating large amounts of information that is better absorbed and retained. This makes it a great training resource for any department- saving time, maximizing efficiency and eliminating the need for long drawn trainings. Here are a few examples of how you can keep continually educate and empower your employees with the help of video.
Employee On Boarding
Shorten on boarding time and quickly get new hires up to speed on policies, procedures and product. With OneMob’s video and voice messaging platform, new hires can quickly access a library of video assets that cover everything they need to know from corporate policies to benefit programs and more. Managers also can ensure that employees watch the videos and comply with on boarding procedures by tracking viewer statistics for each new team member.
Upload your existing product update videos or tutorials. This type of content will educate and enable your reps to knowledgeably discuss your product and better communicate those benefits in sales or customer calls, meetings or on the trade show floor. For companies with wide spread teams or a growing product with changing offers, frequent and current video content will keep everyone on the same page. Keep them brief, easy to digest and varied in topics. When stored in the OneMob cloud, reps can quickly access videos for quick refreshers whenever they need, from the web app or their mobile devices.
Once employees are transitioned and trained, the improvement doesn’t stop there. Through video, managers can easily share knowledge with multiple people at once, and educate new and existing reps on current market trends, best practices and further professional development practices. When it comes to improving tactics, OneMob is a great tool for reps to practice with. Reps can record their practice pitches, mock conversations or sample voicemails and send to managers, who can then reply with feedback, all in one loop. This gives managers insight into how their reps are pitching to prospects or addressing customer needs and allows them to gauge performance, address problems and adjust trainings- with greater efficiently and impact.
The possibilities of getting creative with video training are endless. To get inspired by our video examples, see our support page. If you’re not already training your employees with video, get started with OneMob today.