Emma Taylor is an Account Manager in Membership Service at Miami Dolphins and Hard Rock Stadium. She has over 900 accounts she manages, yes 900! In this video, we sit down with Emma to understand:
- What was the challenge?
- How did OneMob help?
- Why OneMob?
- Advice to a new OneMob User
Challenge – the Dolphins need a way to stay engaged with 15K Season Ticket Members, increase renewal rate and convince them they are not robots 🤖
Results – On average, Emma gets 1000 activities (interactions from her accounts) each month from her OneMob monthly updates. Her team is also recognized by her accounts on game day! 👋
Now her STMs know who their Account Manager is, and can get the personal touch they desire, resulting in more renewals! 🤑
Why OneMob – it is the easiest platform to create videos, build microsites and track engagement.
Advice – Don’t be afraid to try something new if it’s going to ultimately create a personal experience for your clients. They will appreciate the effort and you will build a real human connection.
You can listen to the full episode and podcast here: