How the Milwaukee Bucks became OneMob Champions

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Just a few weeks ago the Milwaukee Bucks made history in the NBA winning their second championship in 50 years. It was an amazing accomplishment, and they became OneMob’s first customer to win a major sports championship. I could go on about the great coaching, players, clutch moments, or even the “Greek Freak” who helped them get there. While the Bucks were winning on the basketball court, the Bucks ticket and services sales team used video to navigate through unprecedented times to still keep in touch, develop, and grow relationships with their fans. The results of this perfect storm: the team secured a record number of 2021-22 season tickets including renewals and new sales as a whole. Here is how they leveraged OneMob.

Spring 2020

In the Spring of 2020, the world shut down due to the Covid-19 virus. The sports industry was majorly impacted with nearly all sporting events canceled or delayed. While the NBA figured out if they would resume their season and if there would even be fans in attendance, what is a ticket sales rep supposed to do? Brett Hollenbeck had a brilliant idea. He decided to use that moment in time as an opportunity to let Bucks fans into his home and provide a unique and humorous look into his work from home life. 

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Everybody was working from home

It wasn’t just humor that kept the Bucks in front of their season ticket members. They took the opportunity to reach out and get feedback using OneMob to personally invite fans to take their survey and even threw in a link to the Bucks Virtual Town Hall meetings as an incentive for fans giving their valuable feedback.

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Jamie Dematthew used OneMob to get valuable customer feedback

Summer 2020

When the NBA decided to resume the 2019-20 season the team still didn’t have anything to sell, at least for this season, because the NBA moved the remaining season to Orlando, Florida where the remainder of the season and the postseason would be completed, without fans in attendance. The Bucks were clever enough again to change their outreach with the purpose of keeping fans engaged with sellers. Bucks reps sent video reminders of upcoming games that fans could still watch from home. They also sent trivia questions that fans could respond to and if they got the question right they had the opportunity to win Bucks memorabilia or food and drink vouchers for upcoming games.

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Jada Pollard’s Trivia OneMob

2020 Offseason

Orlando wasn’t as magical as the Bucks had hoped and they finished out the year with a strong season but not an NBA championship (yet). With uncertainty looming around when the next season would start and if Fiserv Forum would even have fans in attendance next season the Bucks continued building relationships with fans old and new. 

Premium Sales Manager, Jason Natter leveraged Linkedin to find new customers.

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Josh Schedler, also a Premium Sales Manager simply said thank you to his customers for their continued support but didn’t forget to include links on potential upcoming events, more information, and of course his contact information.

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New reps like Alex Orendorff sent a quick video to match a face with the name.

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Winter 2021

By Winter 2021 the NBA had more clarity on the 2020-21 season. The season would be underway and shortened, but no fans allowed in attendance YET. Reps continued to stay in touch with fans in creative ways. Since they already did trivia when the team was in the bubble they got even more creative with at-home scavenger hunts and gameday attire contests. 

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Amy Weinfurter’s at home scavenger hunt
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Charlie Raethke’s gameday contest

Eventually, the NBA and local officials started letting fans (and the staff) back into Fiserv Forum which helped them put together “show and sell” videos and welcome back fans.

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Michael Chapman’s show and sell

You already know how this story ends. The Bucks went on to make and win the NBA finals for the first time since 1971. Throughout all of this, the Bucks also sent hundreds of custom videos targeting 2021-22 season renewals and eclipsed their goal with the combination of a great team on the court and in the ticket sales office which is currently working on the best video a team can ever make the “thank you for a championship season” video.

Congratulations to the Milwaukee Bucks, OneMob’s first Championship sports team.

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Grand Rapid Griffins Share their Success

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The following is a case study shared by the Grand Rapid Griffins:


The Grand Rapids Griffins recently took advantage of a one-month trial with OneMob, a personal video communication platform that has allowed them engage and communicate with their clients on a more personal level. After speaking with the Sacramento Kings (NBA) regarding the platform, they learned that the Kings were looking for ways to increase the return rate on the personal emails their account executives were sending to prospects and had had a lot of success with OneMob. Using the platform, the Kings account executives were able to create appealing video email messages that stood out among other emails in their contact’s inbox.The Griffins used the program for a month focusing on FSE Sales and found a lot of success. They used the platform for campaign-style emails to personalize follow-ups with season ticket prospects who were unable to make it to the arena to check out seats. With their account executives finding it to be a valuable sales tool and easy to use, the Griffins plan to continue their use of OneMob throughout the 2017-18 season. Click the video below to see how one Grand Rapids rep used a personal video message to send to one of her prospects.


“The personalized video was awesome! I’ll share this information with the plant management team tomorrow morning. I’ll push to get an answer back to you ASAP.”
– Griffins Customer

Griffins reps used OneMob videos when launching their D-ZONE multi-game pack campaign, sending just over 6,500 emails out to 2016-17 D-ZONE 4-Pack, dormant D-ZONE pack buyers and Friday night single game buyers. Click the video below to see the video message that went out to the group.

Sports Industry Email Open Averages – 17.5% and 2.8% Click Rate
Griffins Campaign-style Email Open Rate – 63% and 5% Click Rate


Having used OneMob for a month proved to the Griffins that they need to further use video in their sales efforts. It has allowed their reps to use their smartphones to quickly send quality, Griffins-branded video presentations to their clients and prospects. Having hundreds of single game buyers to contact following a weekend set of home games, reps can now use the program to quickly send a personalized “thank you” and introduction video to their assigned leads opposed to an email with bullets and attachments. The Griffins are able to track the open rates and video views of their emails, allowing them to continually make improvements to their campaigns such as subject lines and content to maximize engagement and sales.

Copyright © 2017 American Hockey League, All rights reserved.

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Sacramento Kings: Selling Experiences, Not Just Tickets

FacebooktwitterlinkedinThough emails have been a true and steady method of communication since the 90s (and phone calls much longer), it has lost much luster since then. Many emails go unanswered or lost, due to its very nature; in our fast-paced digital era, text based communications are not only stale, but it fails to capture the audience.

To tackle this issue, Phil Horn, VP of Sales for the Sacramento Kings, turned to videos as a solution. In an interview with Phil, he recognizes the problem: “Days of cold call or simple text based emails… it’s hard for those things to stand out”. “With something like a video, you quickly get something that is like, ‘Oh, what is that? That’s different’.”

Pioneering Video Communications

In the past 8 months that I have worked here at OneMob, I was time and time again impressed by how the Sacramento Kings have taken video engagement to the next level. In many ways, the Kings have pioneered the methods for an effective communication in the sports and entertainment industry using OneMob. From leveraging GIFs on the landing page to adopting green screen for their video, they stay faithful to their sales philosophy, “[Finding] the best way to have a conversation with each individual client”.

But that’s not all. When we say OneMob is a “personal video engagement platform”, the Kings understand that the key word here is “personal”. Click the videos below to check out some real examples.

 

Personalized Team Video

Trevor Salyers accredited Laura Lombardo for the awesome idea to create a team video. Each member would introduce themselves to clients as their personal Membership managers, while leveraging the team video to deliver important information and provide a warm welcome to the Kings family.

 

Down to the Seat

Travis Case created a video showing his client exactly where they’ll be seated, and a glimpse into the view they’ll have during the game!

 

Checking In

Cooper Farrer:

“I like the aspect of being able to check in every now and then and just give them personal messages about what is going on and quick updates about the team.”

 

Why OneMob

So why do they use OneMob? I asked Travis Case from the Sacramento Kings, who responded:

“OneMob has allowed me to be able to connect visually by linking our brand with local businesses in the community […] [and] the ability to put a face to the name […] it’s not just a transactional moment, it’s an emotional moment […] moment of opportunity we were able to create. All of that has been extremely helpful by the landing page […] the landing page allows me to put clickable content in there, all the while being able to track it while my clients look at it.”

Want to take advantage of what OneMob has to offer for your sports team? Sign up now for our one-week free trial, or contact us at sales@onemob.com.Facebooktwitterlinkedin