According to the TED Book, Smile by Ron Gutman, “Smiling provides the same level of brain stimulation as up to 2,000 chocolate bars or 16,000 pounds sterling in cash.” It’s good for us and it’s great to share.
We need more smiles! Businesses are struggling now more than ever because of the enormous changes that continue to impact companies and how we work. The work from home economy is here to stay, which unfortunately creates more distance and separation from customers.
This means more “sales touches” are required to just get attention, let alone get a call or virtual meeting. This transition has not been easy for many, however for some, they are evolving quickly and implementing changes to adapt to a more virtual world where they can still be personal and make their clients successful.
Liberty Mutual is one of those companies. Chris Capone recently shared an example of innovation from one of his sellers, Don Disch. “I want to take a moment to appreciate Don Disch, a Lead Sales Representative in Oklahoma with 19 years at Liberty Mutual. Like many others in our 2,000+ strong sales force, Don was challenged to find ways to connect with customers after face-to-face meetings went away this year. He found success with a personalized video that explains who he is and how he can help. I am proud of Don, and the entire team, for demonstrating resilience, creativity and flexibility during the pandemic and finding new ways to serve our customers.”
Below is Don’s OneMob video he’s been using with prospects to help them on their journey, and it all starts with a smile.
The Results: Immediately after using OneMob in his outreach, Don increased his response rate by 7X!
Challenging times require challenging changes. I know first hand recording a video takes more time than sending over another text based email, but no email will ever convey your smile and your sincere desire to help like a video will.
I encourage everyone reading this to look at the way you (or your team) currently connect with prospects, customers, partners and employees, and ask yourself if you can make this more personal. Can you start with a smile? Visit https://onemob.com/ to learn more or shoot us an email at firstname.lastname@example.org.
We won a Stevie Award! What’s a Stevie Award? Well…as my friend Mario Martinez Jr. says, these are the “Oscars” for businesses selected by a global group of judges that award companies on a variety of topics and achievements.
Companies that win Stevie Awards include IBM, DP DHL, Apple, BT, Ford Motor Company, ING, Procter & Gamble, Roche Group, Samsung, Dell Technologies, Allianz Global Assistance, just to name a few.
So it’s quite an honor to win one of their prestigious awards.
But this year was different. COVID-19 changed the face of the world and continues to impact people everyday, so the Stevie Awards team created a new category: COVID-19 RESPONSE
These categories will recognize the responses of business development, customer service, and sales organizations and professionals to the impact of the COVID-19 crisis on their customers, employees, partners, and other stakeholders.
And I’m humbled, proud and grateful to announce we won and placed Bronze in Most Valuable Corporate Response. We know COVID-19 has made video a necessity for businesses, and as a video company we asked ourselves what else we can do to help. People often use our platform to record, send and track videos with customers and employees, but we know we can help in other areas as well such as job hunting. So as we saw the unemployment rates continue to grow at an unprecedented rate, we launched OneMob Free.
OneMob Free gives any person who’s lost their job or has been looking for a job a free license of OneMob, so they can record videos to use in the job hunting process. It could be a video to get you in the door, or a thank you video after a round of interviews. The best thing is you get notified immediately when your video is watched, which can relieve stress when waiting anxiously.
And it works! Out of respect and privacy, I won’t share the person’s name but I was happy to receive this email from a OneMob Free user:
COVID-19 will forever change how we live our lives and how we interact with one another. We thank the Stevie Awards team for creating this category to create more good during a very difficult time. We hope we can continue to help and provide value to those affected and encourage you to tell your network about OneMob Free if they’ve been impacted.
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Nimesh and I took a big bet on video 5 years ago and we’ve learned a TON along the way. Like the saying goes, it takes a village to raise a child, and it’s taken a village to build this company. We are so grateful to our team (present and past), customers, investors, advisors, partners, families and friends.
5 Things We’ve Learned Along The Way
Video is here to stay! Even if you’re not using it (what’s taking you so long!), you’re definitely consuming it. And we love the growing appetite businesses are having toward video in sales.
Don’t give up! Everyone is looking for a quick success, but it’s the long game that’s most rewarding and demonstrates the real winners. You may stumble along the way (if you didn’t, you’re not taking enough risks!), but if you can weather the storm, you will eventually see the most beautiful rainbow.
Be courageous! Startups are not for the faint of heart, they are full of risks and uncertainty. However, they are also an opportunity to flex your “muscle” and make bold, courageous and defining moves in your life. And often times, that’s when things get exhilarating and fulfilling.
Surround yourself with amazing people! Life’s too short to dread where you work. Find a team that inspires you…and that you can inspire…and then do amazing things together.
Don’t limit your thinking! Bill Gates said, “Most people overestimate what they can do in one year and underestimate what they can do in ten years.” We feel the same way Bill. We hope we can continue to amaze all of you over the next 5 years.
If you’re an inside sales professional, this is the event to attend. Learn more and register here: https://lnkd.in/g_MT5VUPromo code: OneMob$100
We can’t wait to show you what we’ve been cooking!
The AA-ISP LS2019 is the Inside Sales Leadership Event of the Year! As the world of sales advances, the skills of our leaders must follow suit. Data analysis, technology, sales skills, prospecting tools, personalization, artificial intelligence and (most importantly) leadership, are just a few of the activities and goals that leaders are focusing on each day. LS2019 will help leaders prioritize their own mission for their team and organization while also focusing on personal leadership development.
In 2006, Salesforce had a grand vision to turn their CRM into a platform. As powerful as their CRM had become, there were always specific request that would arise from customers. So instead of Salesforce building everything, they opened their platform to partners to build native and composite integrations that would run seamlessly in Salesforce UI, while providing their customers with a new array of features and benefits. Salesforce benefited by quickly expanding their footprint via partners…and partners benefited by accessing their valuable customer base…and customers benefited by having new capabilities all in one place. It truly was a win-win-win. I was fortunate to be part of this team and we ultimately built the Salesforce AppExchange from an idea to over 2000 apps. 2 years later Apple would release their App Store.
Fast forward to today and there are more platforms becoming the home for the modern sales rep. One in particular is Outreach. Outreach, the leading sales engagement platform, automates and prioritizes customer touch points throughout the sales process, resulting in increased productivity for sales teams. Thousands of customers rely on Outreach to transform the sales process, drive collaboration between sales and marketing, and deliver higher revenue per sales rep.
OneMob has partnered with Outreach to allow sales people to record a personal video and create a web page of content that can be delivered in their Outreach sequence. The end results will 1) make Outreach more personal and effective, resulting in more responses and opportunities and 2) provide sales people with real time insights around which content is being consumed by the buyer during their journey. Additionally, all this OneMob engagement data can be tracked to your Salesforce or MS Dynamics CRM, enriching your customer database.
Today, OneMob will be redesigning their current integration to work with the new Outreach Galaxy to greater improve efficiency and effectiveness. On average, customers engage with 11.4 pieces of content prior to making a purchase (Source: Forrester). When we learned this, we immediately knew the sales rep’s voice was missing from all this content. We know sales reps are looking for the most human and efficient way to get in front of their buyer and provide the right content, context and call to action. This is why we designed OneMob to give sales reps a simple way to record an engaging video (context) from your mobile phone or computer, pull together marketing approved assets (content) and add the necessary steps (call to actions) to move their buyer along the path to purchase. Partnering with Outreach Galaxy allows sales reps to streamline this process in one place.
Take advantage of the OneMob Outreach integration today.
2019 is in full swing, so we want to help you use our top features to get the best results.
Green Screen: Anyone can record a video, but if you want your video to STAND OUT…use a green screen. OneMob will let you choose any video or image, and make it your custom background. All you need is a green screen and OneMob.
Script Teleprompter: Don’t wing it, use our scripts to stay on track and perfect your pitch. Just write it and read while recording.
Screen Record: Need to show a demo or presentation? Use OneScreen to record your screen with or without your face showing.
Document Tracking: Now that you have their attention, find out what they are looking at with our document tracking. OneMob will track which of your PDFs are being viewed and for how long. Just upload, add to a page and send.
Import Contacts: Build your email group in seconds with our contact importer. Upload a CSV or import directly from Salesforce (requires Salesforce add-on).
Schedule an Email: Not quite ready to send? Don’t worry, just write your email and Send Later. OneMob will schedule your email to go out at the desired day/time and alert you when there’s engagement.
Mail Merge: Using another email client to send like Eloqua, Mail Chimp, Outreach, Salesloft, etc.? Create a link instead and use our Mail Merge feature to put OneMob in your other tools. OneMob will still track all the engagement back to your CRM.
Learn how to use the features above here. As always, let us know your feedback!
Selling is an art. But even the best masterpieces start with a foundation, outline or framework. Selling is no different. I believe those 3 pillars are:
Call to Action
As you think about your selling strategies for 2019, I recommend you think about your foundation and optimize your technology accordingly. The right foundation will not only equip your sellers for success, but it will combine the right departments in the organization to work together. Because selling is a team sport, especially B2B selling.
Content is King! If there’s one thing we can learn from Hollywood, great content wins. Even as Netflix, HBO, Amazon Prime, and many others battle it out for consumer mindshare, it’s the engaging content that gets consumers to return (or binge watch all night). Same is true with selling, buyers are looking at content to help them make their purchase. These 3 stats say it all:
82% of buyers viewed at least 5 pieces of content from the winning vendor (Source: Forrester)
94% of B2B buyers view multiple pieces of content from the vendor they ultimately select (Source: DemandGenReport)
On average, customers engage with 11.4 pieces of content prior to making a purchase (Source: Forrester)
As a seller, content should be as important (at least top 3) as the CRM/tools you use to do business. And if your company is large enough, you should be leveraging your Marketing team to give you access to the latest, greatest and most relevant content.
But let’s be honest, what really happens? Tell me if this sounds familiar.
Seller finds some random PDF/PPT or web link, and sends it blindly to a buyers (expecting it’s some magic bullet to seal the deal)
Marketing has no idea what sellers are using and if it’s even the latest and greatest
Seller and Marketing have no idea if buyers even looks at it
As a result, you buyers have no context with all the content being shared. Buyers are busy, and it’s not realistic to expect them to make sense of all your content out there…without context. This is an opportunity to start working smarter, not harder. More on that later.
Context is relevance. If the buyer doesn’t see WIIFM (What’s in it for me?), they are going to move on. The best content in the world can mean diddly-squat if there’s no context for the buyer reviewing it. So how do you provide context. Well, ideally you do that in person. This is why it’s rarely a good idea to send over a PPT cold. You need to add a storyline. You could attempt to write that out in the email, but that’s going to be too long and likely won’t be read.
So if you can’t be there in person, be there virtually through video. Video is a fantastic medium to add context such as:
Who you are: If you’re asking for money, at least have the decency to tell the buyer who you are
What you want: Time is precious, tell the buyer what you want and…
Why should the buyer care: Remember WIIFM…yes, this is about the buyer, not you
What next: What do you want the buyer to do next if interested
So you’ve put together the perfect content, and you’ve added some personal and engaging context. Last but not least, you need a call to action.
Call to Action
Call to Action is the close. It may not be the close of sale, but it should be moving the buyer in that direction. Ask the buyer what you want (remember, if you don’t ask, you won’t receive). But the ask needs to match the content and context. If you’re just starting the dialog, maybe the ask is to register for an event or book a time to meet. If you are further along, maybe it’s to review and approve the order. If this is post-sales, maybe it’s to review the 30-60-90 day rollout plan. Always have a call to action (unless it’s a purely informative message) that’s appropriate to the state of the buyer journey.
By 2020, customers will manage 85% of the buyer’s journey without interacting with a single human being (Source: Gartner). This means that content will only become MORE important, and so will the need for context and call to action. And remember, 80% of buyers want to continue to receive content after a sale is completed (Source: MarketingProfs), so this approach will help you in both net-new sales and support/renewals/growth.
If you’re looking for a platform to provide your sales, customer success and marketing teams a way to quickly pull together content, add personalized and relevant context, and display engaging call to actions, check out OneMob. OneMob allows sellers to pull together multiple pieces of content on a single company branded web page, add a personal video for context, and display multiple call to actions to elicit a response from your buyer. Every action made from the buyer is tracked, so the seller (and Marketing) know what content is being viewed, by who, and for how long. And all these activities are automatically logged back to your CRM like Salesforce and Microsoft Dynamics.
The last 3 months of the year always go by so fast. As we start to close out 2018, we are reminded of some of the amazing accomplishments we’ve had this year. Here’s our top 5 list and a couple predictions of what’s to come…
#5 – This was very surprising, but we were invited to the Emergence Capital Founders’ Forum to learn how they are helping some of the largest and fasting growing companies in the world (Salesforce, Veeva, Box, Zoom, Yammer, and so many more) build out their sales and marketing GTM strategy and team. They speak to 2000 CEOs each year and only invite 20 (1%) to this exclusive event. It was a company honor and we learned a bunch of valuable insight. Thanks you Emergence Capital!
#4 – One of the best things about enterprise software is that it’s a collaboration game. No one tool can do it all (and if they say the can…I’d keep looking). OneMob is no exception, we add value in certain places and lean on others to complete the flow. We are so thankful to our official (and unofficial) partners including Salesforce, Vengreso, Cisco, Microsoft, LinkedIn, Box, Google Drive, Dropbox, Outreach, SalesLoft, DialSource, Zoom, Conversica, ZipWhip, FEVO…more to come. We look forward to delivering the best enterprise platform together.
#3 – Sports has become a material vertical for us. OneMob is now used by 30% of the NBA and 20% of the MLB. We have already started to expand to other leagues including NFL, NHL, MLS and more. People go to sporting events to make experiences and memories…and Sports Sellers are seeing video as an effective way to sell the experience, not the ticket.
#2 – We released so many amazing features, here’s just a sample:
Document Tracking (send and track any document)
Record Face and Screen simultaneously with OneScreen (even on top of full screen PowerPoint)
Integration with MS Dynamics (we already integrate to Salesforce)
Advanced Video Editing on the Web, including Green Screen and Trimming
Content Security Control (i.e. password protection and expiration dates)
Mail Merge (use OneMob in any 3rd party emailing tool, while still tracking all viewer engagement) – check out our SalesLoft and Outreach integrations
Video Approval (setup approval workflow before videos are used publicly)
There are so many more to list and enjoy. Feel free to learn more here.
And #1 is OneMob makes Top 100 Fastest Growing Private Companies in the San Francisco Bay Area. We worked hard to secure our first ELA with a fortune 100 while achieving near profitability in 2018. To be placed in this list with so many amazing companies is such an incredible honor. We at OneMob are so grateful and even more motivated to continue to provide you the best video and content platform.
So What’s in Store for 2019?
Let’s start with 3 things because you know things always change.
Enterprise software is always consolidating and we see this as an opportunity to evolve and grow. Look for our platform to truly become more than just video.
We are moving away from self-service individuals to focus on team and enterprises. This will allow us to tailor our roadmap to features and benefits for teams of 10 users or more.
Finally we want to improve the gap between Sales and Marketing. Many OneMob users are in Sales, but they lean heavily on Marketing to make content. OneMob is focused on building a product that provides: Content (Marketing) + Context (Sales) + Call to Action (Results)